TERMS & CONDITIONS

Thank you so much for choosing Rose & Thread to create your special keepsake.

Before placing an order, please read and agree to these important terms and conditions.

PRICES AND PLACING AN ORDER

All product prices are clearly listed in GB pounds on this website and social media channels.

Postage, packing and personalisation is not included in product prices and is listed separately.

You will be quoted the full price of your order including postage, packing and personalisation before you complete your purchase.

Orders can be placed via the contact form, Rose & Thread's Social Media Channels below or by emailing roseandthread.sew@gmail.com. At the time of ordering, you will be advised how long the current waiting time is. This is usually no more that 8 weeks but in busy periods, this may be longer.

Although full payment is required before we can begin creating your keepsake, instalments can be arranged for orders over £60. A £10 deposit per keepsake is required to secure your slot. Payments can be made via BACS on receipt of the invoice from Rose & Thread.

SENDING YOUR CLOTHING

After you place an order, we will provide you with complete details on where to send your items. We primarily serve customers in the Cheshire area, offering a convenient drop-off and pick-up service at the studio in Winsford. If you do wish to post your items, we recommend using Royal Mail Tracked 24 and your keepsakes will be returned the same way. A quote for postal costs will be given at the time of ordering.

Mainland UK only.

Please add a note inside your package with your name and address and any special requests.

If you would like your leftover fabric returned, please let me know, otherwise it will be kept for

3 weeks and then donated or recycled.

All clothing should be washed before sending.

SAFETY INFORMATION

Memory Keepsake animals are not intended for use as a toy. As each one uses different fabrics sent by you, they cannot be CE or UKCA approved and are not deemed safe for use as a toy.

They are not intended for use in play by children under 14 years of age.

Items supplied by us to complete your keepsake (eg stuffing, safety eyes etc) are CE/UKCA approved.

If the items you provide contain buttons, beads or fastenings these will not generally be used in blankets but may be used in Sacks, Stockings or Animals. These may cause a choking hazard for young children. If you would like these removed/included, please let me know.

REFUND POLICY

We work hard to ensure that you get the items you have imagined, or even better. We are confident you will love your keepsake but, if you have a change of heart before we begin production, we will gladly provide a refund. Building trust and confidence with our customers is what we firmly believe in.

Please bear in mind that the appearance of bespoke items can vary as each one is unique. Items may not look exactly like the pictures provided.

For keepsakes and personalised items we are unable to provide a refund or exchange unless the item is faulty or incorrect due to a mistake on our part. If that is the case, please contact us within 7 days of receipt.

Please note that E-Gift cards are non-refundable.