Now Taking Keepsake Orders for November Completion
SHIPPING INFORMATION
After placing an order, we will provide you with full details of where to send your items. We primarily serve customers in the Cheshire area, offering a convenient drop-off and collection service at our Winsford studio. If you prefer to post your items, we recommend using Royal Mail Tracked 24 and your keepsakes will be returned via the same service. Postal costs will be confirmed at the time of ordering.
Currently, UK postage is £7 for one bear and we ship to mainland UK only.
Please ensure that your sender details are clearly written on the outside of the package
and enclose a note inside with your name, address, and any special requests.
All clothing should be washed before sending.
If you would like your leftover fabric returned, please let me know. Otherwise, it will be kept for
3 weeks and then donated or recycled.
RETURNS POLICY
We work hard to ensure that you receive the keepsake you've imagined - or even better. We are confident you will love your item but, if you change your mind before we begin production, we will happily issue a refund. Building trust and confidence with our customers is at the heart of what we do.
Please note that, as each keepsake is individually handmade, the appearance may vary and may not look exactly like the example pictures shown.
For keepsakes and personalised items, we are unable to offer a refund or exchange unless the item is faulty or incorrect due to a mistake on our part. If this happens, please contact us within 7 days of receiving your order.
E-Gift cards are non-refundable.